1. No Refunds

• All purchases of NFTs and digital assets on Nexel.ph are final and irreversible.
   

• Once a transaction is completed and recorded on the blockchain, it cannot be reversed or modified.
   

• We do not offer refunds for mistaken purchases, buyer’s remorse, or dissatisfaction with a digital asset.
   

2. Cancellations

• Orders cannot be canceled once a payment has been made and confirmed on the blockchain.
   

• If a transaction fails due to network congestion but the payment was deducted, users must check their blockchain explorer for confirmation before contacting support.
   

3. Transaction Issues

• If a transaction fails due to an error on Nexel.ph’s platform (e.g., the asset was not transferred), we will investigate the issue. If the issue is verified as a platform-related failure, we may offer a resolution such as asset reissuance.
   

• Users must provide transaction details (Transaction ID/Hash, Wallet Address, and Error Message) when reporting issues.
   

4. Exceptions

• The only exception for refunds is if a duplicate payment was made due to a system glitch or technical failure. In such cases, users must report the issue within 24 hours of the transaction.
   

• Refunds, if approved, will be processed in the same cryptocurrency used for the transaction, subject to blockchain fees and processing time.
   

5. Contact for Support
For transaction-related issues, please contact us at:
📧 Email: support@nexel.ph
🌐 Website: Nexel.ph